FREQUENTLY ASKEDQUESTION(FAQ)
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Simply click on the "Sign up" button at the top of your screen on the right side and follow the instructions.
There is no minimum order amount. You can purchase any quantity of items listed on our platform
The transfer should not be less than AED 1000.
If you want to place an order for an amount over AED45000, then please reach out to us via Whatsapp, Facebook or email our sales person will get in touch with you to initiate the purchase.
Yes you can pick up your purchased metal from our Dubai UAE office anytime between 0900hrs to 1800hrs from Monday to Saturday.
We diliver to any address with in UAE, However, if you wish you can purchase the metal and store it with us using our free storage for metal valued upto AED 45'000 or competitively priced plan for larger volume storage.
Due to security reason we do not allow any unauthorised person to access our secured vault. However, you can simply control your storage by logging in into your member's account. In addition, you can withdraw the stored item or sell it any time by using the button next to the item inside your persoanl storage page.
Yes, we have a representative office in Dubai, UAE located in Deira Gold Souk Dubai UAE. Our office address is
Office No. 04
Gold Plaza Building, Al Ras Deira
Gold Souk. Dubai UAE.
You can visit our shop anytime during office working hours.
Once the order is confirmed, it cannot be changed/ modified. Please refer to the Terms & Conditions section of the webpage.
You cannot exchange the already placed order. However you can sell your stored metal with us at anytime and enjoy capital gain on the metal. You can then buy another type of metal, should you wish to have a lighter weight item in your storage.
We buy and sell metal only in UAE Dirham(AED), the local currency of the United Arab Emirates.
You can contact us between 0900hrs to 1800hrs UAE local time (GST +4) from Monday to Saturday. You can also call us at +971 (04) 227 6685. You can also email us at info@vkkohinoor.com
We accept payment only if the name on the card and your profile in the member account match. We also process your order only if your order is made in your name, which is reflected on your invoice.
If you have made the purchase via our online portal, cash is not accepted. However you can visit our office in Gold Souk Dubai to get acquainted with the range of the metal for sale, as well as jewellery collection and pay cash for any spot purchases.
Simply add the item to your cart you would like to purchse and proceed to checkout to finalise the order.
VK Kohinoor sells a wide range of precious metal investment products from minted bars to cast bars and coins. Products are available in gold and silver.
We use discreet packaging not to give any indication as to the contents inside.
No, the name of the recipient of an order must match with the name of the account holder.
Yes, We offer an instant storage solution for all the precious metals bought on our platform. When placing your order, simply select the "insured storage" option and you will directly store your precious metals in our secured vault. You can view the list of your stored products on the Wallet page of your personal account.
Note that once delivered, your products are no longer available for physical storage at VK Kohinoor.
At VK Kohinoor, we do not sell shared gold or shared precious metals. You will always remain the sole owner of your products, should it be a silver coin or a 1 kg gold ingot. All products stored with VK Kohinoor are physically kept inside our secured vault in UAE, Dubai. Some of our competitors sell "shared" or "mutualized" gold (often as part of a large 12.5 kg bar shared with our cutomers): if part of the gold ingot technically belongs to you, it comes with a higher level of risk and can sometimes be difficult to move or sell. Other competitors even sell paper gold, which is only an asset reflecting the price of gold without actually being sold itself, and is not necessarily backed by the real gold. We sell you only real physical precious metals.
